Return & Exchange
Return & Exchange Policy
At Nafity, customer satisfaction is our priority.
If you receive a damaged, defective, or incorrect product, you may request a return or exchange within 7 days of delivery.
Eligibility
✅ Product must be unused and in its original packaging.
✅ Return/Exchange request must be raised within 7 days of delivery.
✅ Proof of purchase and unboxing video may be required for damaged or missing items.
Non-Returnable Items
❌ Used or damaged products.
❌ Products without original packaging.
❌ Items damaged due to misuse or improper handling.
Refund Process
Once your returned product is inspected and approved, the refund will be processed within 5–7 business days.
Need Help?
Thank you for shopping with Nafity! ❤️
Frequently Asked Questions (FAQs)
How can I track my order?
You will receive a tracking link via SMS/Email once your order is dispatched.
What are the shipping charges?- We offer FREE shipping across India on all orders.
We have a 7-day easy return policy. Please visit our Refund Policy page for details.
How do I return or exchange my product?
We have a 7-day easy return policy. Please visit our Refund Policy page or contact our support team to initiate a return.
We're Here to Help 💜
Have questions about your order, shipping, returns, or anything else? Our support team is happy to assist you.
📧 Email Support
support.nafity@gmail.com
🕒 Business Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
💬 Response Time
We usually respond within 24 hours on business days.
Need Assistance?
- 📦 Order Tracking
- 🔄 Return & Exchange
- 💳 Payment Support
- 🚚 Shipping Queries
- ❓ General Questions
We're committed to providing fast, friendly, and reliable customer support.
Thank you for choosing Nafity! ❤️
Is Cash on Delivery (COD) available?
Yes! We offer Cash on Delivery (COD) as well as secure online payment options across India.
We're Here to Help 💜
Have questions about your order, shipping, returns, or anything else? Our support team is happy to assist you.
📧 Email Support
support.nafity@gmail.com
🕒 Business Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
💬 Response Time
We usually respond within 24 hours on business days.
Need Assistance?
- 📦 Order Tracking
- 🔄 Return & Exchange
- 💳 Payment Support
- 🚚 Shipping Queries
- ❓ General Questions
We're committed to providing fast, friendly, and reliable customer support.
Thank you for choosing Nafity! ❤️
